1 reviews | Active since Apr 2015
Incompetence
Hi
FNB is such an inconvenience i don't why I'm still banking with you honestly. Money was deposited in one of your ATMs (Mossel Bay Mall) to my account on 2017-11-13. While in the process of depositing, your ATM machine went off. When this was queried at the branch the consultant advised that this deposit will be done manually . I have been waiting since Monday for my money, only to be told this morning that funds will be in my account tomorrow. How is it my fault that your ATMs are not up to service? What upsets me is you advise us to use your ATMs for deposits and then when something like this happens you do not take responsibility or treat such matters as urgent. Now I'm sitting here with no transport money because of your issues and to top that your consultants as well are just as ***********, they are not helpful at all
Hello Nomncedi,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Nomncedi,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)