SM
Sameera M
1 reviews | Active since Mar 2016
24 Mar 2016, 14:16
INCOMPETENCE
Despite double debiting my account at the end of Feb and not changing debit order dates as per my requests in October 2015, FNB has still not rectified anything. I am not in arrears yet cannot access funds in my credit card. They debit my account on the incorrect date and I am suddenly liable for bank charges. FNB dont bother to even respond as all you say is someone is dealing with it and then silence. I am going to a bank that will deal with clients properly.
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FNB (First National Bank)'s replyOfficial
24 Mar 2016, 14:28Hello sameeraah,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 893920.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 893920.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply24 Mar 2016, 14:28
Official
Hello sameeraah,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 893920.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 893920.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)