1 reviews | Active since Sept 2012
Incompetence!
On the 24th April 2017 I took a temporary loan of R678 which was repaid on the 28th of June 2017. Upon requesting Capitec bank to reconcile my accounts I was informed that it was not possible due to this settled loan still reflecting on their system. I have been e-mailing and phoning FNB ever since to rectify this situation only to be met with absolute ****ing rudeness and stupidity. No one seems to know what to do or how to rectify the situation. But they are quick to take your money from you. Please avoid FNB as they are only into taking your money and hiring idiots so they save money on paying big salaries. I will be reporting this to the ombudsman as I am not getting this matter resolved.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
The complaint reference number is ***.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
The complaint reference number is ***.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)