JW
Justin W
1 reviews | Active since Feb 2016
25 Feb 2016, 22:42
Incompetence
FNB charged me R50.00 to put a ********** transaction though my account, which I reported as ***** and demanded a full reversal. Over a month later now and still no reversal but they have allowed the same ********** transaction through my account again and charged me R50.00 yet again, to do so.<br> Seem they are very fast to take your money but totally unwilling to sort out their messes.
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Replies (1)
FNB (First National Bank)'s replyOfficial
26 Feb 2016, 09:44Hello OlLyJ@1234,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876694.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876694.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply26 Feb 2016, 09:44
Official
Hello OlLyJ@1234,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876694.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876694.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)