INCOMPETENCE

I was here just a week ago complimenting you for the great service. Then i spoke to another *********** consultant who failed to do her job and costs me money I do not have. We are all aware that clients receive an apology of inconvenience and they should be happy but the service provider would never accept such. I was not informed of a very costly change to my account and now i am expected to fit the bill and live on apology from FNB. First it was CECILIA from the secure chat then Melisa Thage the person I spoke to