Incompetence

I recently had 20000 Rand withdrawn from my credit card account without my authorisation. Upon immediately reporting this to the ***** section I was just given a reference number without any attempt being made to address the issue or better still reverse the transaction. Subsequently the amount was reversed without any explanation being provided. Clearly FNB deems my account as well as the rest of us to be their personal property and we the account holders a mere inconvenience. What is even more frustration is the fact that I have a daily withdrawal limit of R5000 which was ignored. My further attempts at making contact with their staff resulted in an exercise of futility due to the fact that no one has even the basic training or is just simply ***********.