incompetant bank

good day

so now after a week fnb has still not got back to me. my case has been put under high priority but what does that even mean. that their 24 to 48 hours is still on after a full week. THEY RESPONDED LAST ON 04 JUNE 2021 really. i just need someone to get back to me so i can start the process with the ombudsman because clearly im not going to get any positive response from fnb. i was suppose to receive a letter in the post also but that didnt also happen. again here are the facts.

if you know your clients you will know this about me.