INCOMPETANT and *****

<p>About 3 months ago I received a letter from fnb requiring a document, I rep**** to say nothing has changed on my account. a Month later i received the same letter and also that they will freeze my account. I again rep**** to say nothing has changed</p> <p>Three days ago they froze my account, due to it that this is a business account, I signed the document and mailed it. The next morning I phoned the contact centre to unfroze the account with no success. I then went to the branch in Zambezi Montana. Arriving there at 13h50, I waited in a cue untill 15h00, I was then helped and the person made copies of the letter. when she said i was finish, I refused to leave untill the matter was finalised. She then phoned the call centre and we sat untill 16h15 listening to the music and the message. I then asked the lady for a copy of the contract for this account where they have the right to freeze the account due to this document. (this is only a document to say how much each member owns of the company) (when you open a business account at this bank they dont open it without this info on file any way) This she could not give me. After i spen almost 2 hours at her desk and she has the document with her, the following happened; she phoned me after i left the bank to tell me the document need more info. I then came home, did the changes and re-send. It is now after 12h00 and the account is still not open. My question is: how can the bank froze my account (remember we all pay a fee to have an account) for info that they had when they opened the account. How much of my time I have to spend to fix their INCCOMPETANCE and arragance to just freeze my accout (Is this not *****? ) (Why can I not send an account for my time wasted because of their service that is just as pathetic as the anc's and their incompetance) And remember, if you do one little thing wrong, the bank will charge you for that (pay up mr client but becareful we will BULY you !!)</p>