1 reviews | Active since Jun 2011
Incompetant
<p>I have a bond with FNB and have since sold my house because of their *********** housing finance department. I had initially app**** for a further bond with them that took 2 months to lodge and I eventually got fed up and cancelled it. Because of that incident I sold the house and know it has been a month and a half and they still cannot find my title deed. How can I trust a bank with my money if they do not know the whereabouts of a title deed. I have exhausted all internal process and have turned to hello peter as it seems that is the only time they respond.</p>
Good day james-rodda,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day james-rodda,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)