Incompetancy!!

You guys are useless, honestly! I submitted a ***** case on the 28th May, after several follow ups and no joy - went to Hello Peter on the 18th June. Received a message that night that its been finalized and I would get the finalization letter emailed - surprise, no email! Called in now and first i'm told its declined and i'm being held responsible for transactions let through by yourselves after I had cancelled the card! Query why, and then get told it was refunded to me on the 7th June and I must go check my statements! How in heavens name do you guys operate in such a client service orientated industry and still ***** it up? I want a call and I want some decent feedback from somebody who read through the case and not just trying to get me off the phone!