Incompetance from staff at personal loans

<p>I have spoken to Wenzile Masina today with regards to the complaint that I logged for my personal loan ***. I was given the incorrect information by Anita Lauten a team leader at the personal loans department on 23/08/2016 I was told that an amount can be reversed for a debit that was taken for my loan from my bank account which was now confirmed as false information. I urge FNB to resolve this matter ASAP complete and utter incompetence of the staff at FNB personal loans. This has been a week of up and down not being able to get any proper information at all explaining the problem to 5 staff members which none of them understood or where willing to assist in the matter, or just being rude.</p> <p> </p>