INCOMPETANCE

I APP**** ONLINE FOR A CHEQUE CARD AND A CONSULTANT CALLED ME INFORMING ME OF HOW FANTASTIC FNB IS AND ALL WHAT THEY OFFER,AT THE END OF THE CALL I WAS INFORMED THAT THE COURIER WILL DROP OFF MY CARD AND THAT I WILL HAND HIM MY DOCUMENTS(PROOF OF ADDRESS,DEBIT ORDER SWITCHING FORM AND MY BANK STATEMENT.I CALLED THE DEBIT ORDER DEPARTMENT ON THE 24TH APRIL 2015 ONLY TO BE INFORMED THAT MY DETAILS HAVE NOT BEEN UPDATED AND THAT I WAS NOT SUPPOSE TO GIVE THE COURIER MY DOCS,WHICH FNB ADVISED ME TO DO IN THE FIRST PLACE,NOW IM TOLD TO CALL THE COURIER TO SEE IF THEY HAVE MY DOCS,CALLED THEM AND WAS GIVEN THE HEAD OFFICES NUMBER,CALLED AND WAS ADVISED THAT DOCS WERE ALL SENT BACK TO FNB ON THE 15TH APRILL 2015.CALLED FNB AGAIN AND THEY SAY NO DEBIT ORDER SWITCHING FORM WAS THERE AND YET THEY HAVE MY BANK STATMENT WHICH WAS ATTACHED TO IT?WHY WOULD I GIVE MY BANK STATEMENT IF I DID NOT REQUIRE MY DEBIT ORDERS TO BE SWITCHED.I WAS ACTING ON INSTRUCTION GIIVEN BY FNB TO GIVE THE COURIER MY DOCS.SPENT ABOUT 5 AND HALF HOURS ON THE PHONE WITH FNB AND MANAGERS,SUPERVISORS ALL SAID THEY WOULD CALL ME BACK BUT NEVER DID,TYPICAL.NOW DEBIT ORDERS HAVE RUN OFF MY OTHER ACCOUNT AND HAVE BEEN RETURN