Incompetance

FNB stopped me from transferring monies out of my credit card to current account. I logged a complaint and too them more than 10 days ago to come back to me after constant reminder emails to them. Told me they called me ONCE to let me know the issue. They have my email address and contact details but only tried once!!!!! Pathetic on this instance. I then got a call and told me I will get my cards sent to me in the UK. They sent me the Documentation. I completed and sent it all back in one email. Again email back to me saying all paperwork has not been sent. Pathetic number 2........ not mentioning I have to pay for the courier FEES.... REALLY!!!!!! not mentioning this in the telephone call or giving me other options for people to collect my cards in SA as I cannot myself! We pay huge bank fees to the bank. This should be a service provided by the bank. making it the clients problem!!!!! Pathetic no 3.... I have now been waiting almost a week for them to process the paperwork so I can get my cards. I am still waiting FNB been more than a week now