Incompetance

It is with under shame that i write this. My dad recently moved over to FNB and he is abit old so i was helping him with this process. We have been to the bank in raisethorpe 4 times already!and tomorrow we need to go in again! Their false promises about being able to move over all your debit orders is a sham. We have had endless problems, some of the debit orders didnt move across and they didnt explain at first that there are some that are our responsibilty to handle,the entire process was and is such a mess. They have debited our account 3 tyms now for one debit order!it is absolute incompetance ,where is the communication ?where is the internal controls! My dads account is sittn with -R40 in it, he has commitments he has things to do,accounts to pay but we now have to go into the bank and have this sorted AGAIN!