Incompetance

On 9 March 2015 sent Administrator reactivation form. Received an email stating that there would be a 4 hour turnaround time. Not having heard from them and needing to do banking I phoned on 16 March to inquire. I was told that they could not verify my signature and referred it to the relationship manager. The call centre lady said she would follow up. After seven days I am not holding my breath especially with my experience on other accounts at FNB.