1 reviews | Active since Aug 2016
Incompentance of bank is now costing me money
<p>The bank asked for FICA documentation for a second time in 2 years. I duly sent this documentation. BEcause the documents are large I had to mail these documents via a mail attachement.</p> <p>The bank never acknowlages receipt of mails.</p> <p>My bank account has now been frozen and I cannot receive payments into this account.</p>
Good day martin-lambooy,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 990019.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Good day martin-lambooy,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 990019.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Melinda
This is the second time I am receiving a reply like this from you. Sorry for inconvinience caused does not UNFREEZE my account. I HAVE sent all these documents on 25 May 2016 at 14h40 and I have a copy of the mail to proove it. I am extreemly ****ed off, and saying it has been referred does not solve my problem.
This is a business account.
The last time you referred this issue someone phoned me, spoke to me for 2 minutes, then told me she will get back to me and then I never heard from her again.
Referring issues is not getting me anywhere! I need this issue resolved, not reffered!!!!
Melinda
This is the second time I am receiving a reply like this from you. Sorry for inconvinience caused does not UNFREEZE my account. I HAVE sent all these documents on 25 May 2016 at 14h40 and I have a copy of the mail to proove it. I am extreemly ****ed off, and saying it has been referred does not solve my problem.
This is a business account.
The last time you referred this issue someone phoned me, spoke to me for 2 minutes, then told me she will get back to me and then I never heard from her again.
Referring issues is not getting me anywhere! I need this issue resolved, not reffered!!!!