Incapable Staff at FNB homeloans department

FNB has given the option for a homeloan break during the lockdown as many of us are not getting paid our full salaries. You would think this bank would be empathetic but instead the homeloans department do not answer calls and reply e-mails 2 weeks later asking for information already sent in the original application. Their service is poor. If anyone is taking a homeloan with FNB in the future please think about it carefully. I originally had my homeloans with Edgars but was automatically put under FNB's administration when Edgars decided not to do homeloans anymore. Be careful of this bank and its incapable staff. Why would you ask for info days later when all the information is in the application. Maybe their staff need to take a reading course....i am just so fed up with them. When lockdown is over so am I with FNB