Incapable of meeting turnaround time for emailed statement and confirmation letter.

On 28 I called my premier banking service to request a letter of confirmation and my bank statement (stamped) to be emailed to me, I was told turnaround is 4 - 6 working hours. The person spoken to was Lesley. I waited over 24 hours to get to my mailbox and see this was not sent. Again on 29th at 15:00 I called to enquire where the statement and confirmation letter was, to hear I have again to wait another 4 -6 hours waiting time. This was required for my visa appointment which I missed. I was told another 20 minutes and it will be in my inbox after it was escalated to admin.. Once again this was not done. I called again and was told another 4-6 hours waiting time to email me these documents. This caused a flare out between me and the consultant, who refused to put me through to any person who was senior enough to send my requested documents.

I entrust these people with my salary every month, yet they are incapable of sending documents by email? Which still haven’t been received. I am considering changing banks as I have had nothing else but problematic responses from the call centre of FNB premier banking.

False promises and no delivery, it does perturb me that they are supposed to be the bank to bank with yet are incapable of sending an email to me despite the service fees I pay.

Very disgruntled and will be changing banks due to the incompetence of FNB premier banking call centre.