Inc 31166

My grandmother's account de*****ed after she got a card replacement at Mokopane assisted by Sipho/Mpho. David Mashaba:***** department investigating instead of assisting her and investigating the incident is saying that my grandmother should go back to the branch and have the issue investigation. David Mashaba says that he was not at the branch and therefore cannot conclude. Really find it disappointing that our grandmother's account can get de*****ed and such responds can be received from the branch.<br>