Inappropriate treatment and denied service of my choice

I visited a bank this morning to do a transaction wgich i do once a year ...im nt a user of the bank unfortunately i was treated like dirt and i felt belittled in front of people .The white man who was standing on the intrance denied me to go to tellers and was forced to use atm of which i told him in not a user of this bak and he said the company im depositing money to complains of being penelised so he totaly refused me .....i then went to atm .....i stood there i suprise .....i had to let at least one person to jump me because im shocked ...anyway i asjed a lady who was standing at the corner who happened to be am employee ...she tried to assist me after a struggle she managed ....but i was suprised that i had to be charged 10 rand extra because i had no change which was one of the reasons i wanted to go to teller ....anyway i was forced to pay extra money of which no matter how small that change could have been for a working class citizen is a lot of money

1. I complain because i was denied to go to tellers and my request was nt considered . I felt bul**** by employees 2.there is no complaint management poster outside by atm which directs us clients to complain if we have been poorly served 3.the extra money i paid who has to account for it ...what happens to illeterate people ...this happens to them daily ...management needs to wake up 4.i feel it was within my right to use tellers that i was refused 5.being asked how much im coming with was a complete violation of my right and my privacy ....to me it shows that u are only allowed to see the teller only if u are rich 6.not being reassured for assistance after being kicked out to the atm was absolutely ridiculous,at least if he offered to help me on the atm i would have understood 7.im so dissapointed ...i will never recommend anyone to use this bank particularly margate branch i felt rasism .....the white guy had ordesity to come and listen to me when i had a converstion with the indian lady that helped me bt had no remorse to appologise to me .

Im so disgusted