INAPPROPRIATE TRANSACTIONS, EMPTY PROMISES AND *****

FNB is taking advantage. There have been inappropriate transactions on my account and lodged a complaint on the 29th June 2022. I spoke to Danisile who confirmed that my query will be attended to and I will receive the funds by end of the day on the 29th June or the next day. To date I still have not received any funds and I lodged a query again and spoke to Dimpho yesterday who confirmed that he was made aware of the issue the first time yestedrday when he received the email from Danisile, the same person who promised to assist me on the 29th June 2022. I requested Dimpho to provide clear feedback and the turn around time re the matter being finalized. He said he is not sure but will ensure that my case receive the required attention and I will get a confirmation sms which he was not able to confirm when I will get such sms as those are generated by the machine. We had to hang up as the sms was not coming through and had an exam in 15 minutes. To my surprise the ony sms I received from fnb was to rate the service with the consultant so this means that fnb is not prepared to assist me. I have been loyal to a bank which doesnt care. 2 years back it declined my home loan and got offers from other banks. I am moving to the bank that gave me a home loan. Before doing so can fnb refund me all the inappropriate transcations I lodged a claim for.