LM
Lekgetho M

1 reviews | Active since Jan 2015

26 Mar 2015, 09:49

Inappropriate Payment Reminders

I purchased my house through FNB Housing Finance while employed by First Rand. I informed FNB Housing Finance when my employment changed and thus changing my deduction dates. FNB Housing Finance still deducts on the adjusted dates (27 of every month). However should the 25th (initial deduction date) of every month pass then I still get sms' that my payment was not received. This is an issue for me as it creates unnecessary worries until I remember that my payments will actually go off on the 27th. Through communication with one of the consultants, I called and asked for this to be stopped however this cannot be stopped.<br> <br> FNB Please Kindly Stop this inappropriate messaging.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Mar 2015, 10:01
Official
Hello Lekget****jafi,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 655177 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)