Inadequate service

I took out a funeral policy on 28 Janiary 2020. According to the terms and conditions, if the chosen debit order date fell into the following four days, the first debit would only go off the following month. I chose the 1st as my debit order date, however I was debited on the 1st of February 2020, instead of in March. This debit error then caused one of my other debits orders to bounce. I have repeatedly tried to remedy this through fnb live chat, phone call and hello peter to no luck. I first escalated the issue on 03 February 2020 and till now I am being sent from pillar to post. Your consultants have been less than helpful and are unfami**** with your own internal banking processes. This has had a negative impact on my credit score and there seems to be no urgency from the part of fnb. As a last resort, please cancel my policy and return all my premiums as this has been a complete waste of my time