Inadequate service

Sigh FNB have yet again proven how incapable they are to handle things as bank. I went into the chat to report ***** on my account using my virtual card. I was told my account was now blocked and then transferred to the apparent ***** team. I don’t have time or the patience to phone the ***** team because the ***** options don’t work in the app - I wish I could say I was surprised by that but I am not. How do I go about getting my money back and my account unlocked since I didn’t request for it to be locked in the first place