inadequate service

I recently had to cancel my card and get a new one yet even after activation of the new card i still could not use it for any of my purchases as it kept declining. i tried to get help via the Premier check banking team and the consultant that was assigned to me Lindell Hendricks seemed to be having a hard time grasping what i was trying to say to her or him. it is unacceptable that i now have to be inconvenienced because of your banks incompetence on top of that i have to keep sending myself ewallets which is an extra cost to me, i am not at all happy about this