Inadequate Ewallet banking telephone support.

Hi There,

On the 4th of April I sent an ewallet payment of R200 to a staff member.

Business Cheque Account*** 04 Apr 2022 *** VODSSGV5SJDJ 200.00

The amount did not reflect. I called the banking line they put me through to business banking, business banking tells me they can only reverse the payment for R60.00.

Why should I pay R60 to get money that didn't go through because the ewallet system didn't work.

I continued to try and call back but could not get through to the ewallet department. This is a waste of time and money, as I have been on the phone for 30 minutes trying to resolve a simple issue.