inactive over 3 years and still charching me

Item: FNB (First National Bank)
Rating: 2
Author: Christina B

good day, I had an FNB account 3 years ago.. tried to close it several times.. got email today to say I have excess my limit! no one listens! I am at another bank for 3 years! surely FNB YOU HAVE NOTICED NO ACTIVITY ON MY ACCOUNT! ON PHONING FNB CALL CENTRE, I AM TOLD THEY CANNOT ACCESS MY RECORD I MUST COME IN PERSONALLY! WOW! I AM NOT PAYING YOU A CENT AS I CLOSED IT THE MINUTE I OPENED ANOTHER ACCOUNT 3 YEARS AGO.. MY CELL NO IF YOU WANT TO CONTACT ME IS ***..

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Replies (1)

FNB (First National Bank)'s replyOfficial

23 Feb 2016, 16:30

Hello sparko,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 874683.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply23 Feb 2016, 16:30

Official