CX
Customer X
1 reviews | Active since Jan 2013
04 Mar 2021, 14:43
Inaccurate policy details and FNB Insurers refuse to update policy properly.
Insured home and vehicles with FNB Insurers for many years BUT they are the most useless at keeping policy details accurate. When I send updated information they cannot even copy-and-paste to get it onto the policy. One section says our walls are more than 165cm and the other section says less than 165cm. Go figure that out. I dare not think what would have happened if we had to claim.
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Replies (2)CX
Customer X's updateReviewer Update
04 Mar 2021, 15:20I DO NOT WANT FEEDBACK. I wanted the policy sorted out weeks ago and tried our level best to do that to no avail. Don't bother to come now and try to look as if you are helping. The foul up should not have happened in the first place. Sadly I still have to have our Building policy with FNB Insurers and details in it are inaccurate but I told you that already and your staff ignored it.
CX
Customer X's update04 Mar 2021, 15:20
Reviewer Update
I DO NOT WANT FEEDBACK. I wanted the policy sorted out weeks ago and tried our level best to do that to no avail. Don't bother to come now and try to look as if you are helping. The foul up should not have happened in the first place. Sadly I still have to have our Building policy with FNB Insurers and details in it are inaccurate but I told you that already and your staff ignored it.
CX
Customer X's updateReviewer Update
05 Mar 2021, 10:34I also have not seen the refund (R900+) due to me. It was supposed to be refunded (according to your staff) with Feb month-end/beginning of March "run". And?
CX
Customer X's update05 Mar 2021, 10:34
Reviewer Update
I also have not seen the refund (R900+) due to me. It was supposed to be refunded (according to your staff) with Feb month-end/beginning of March "run". And?