MT
Mpumelelo T

1 reviews | Active since Oct 2022

07 Nov 2022, 18:18

Inaccurate information. FNB Lambton

At the beginning of the year, I went to FNB Lambton to request an overdraft loan in January 2022. One of the male consultants assisted me but said I need to have a premier account inorder to qualify for the amount I am requesting etc. So I was forced to change my cheque account from a standard to a premier account meaning I still had to pay for the overdraft fees and R230. I paid off most of my loan and was left with just R1000 to keep the overdraft open but also I paid the monthly installments for the overdraft. In October I recently cancelled my credit card and asked about my monthly installment. I was told by several consultants that I didn't need to have a premier account inorder to have an overdraft. This means I have been paying R230 instead of around R100 for my banking fees for months because of incorrect information so I could be charged more. I don't want to name and shame but this had me upset at the length sale consultants can go.

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Replies (2)
MT
Mpumelelo T's update08 Nov 2022, 13:42
Reviewer Update
Thank you
MT
Mpumelelo T's update02 Dec 2022, 15:13
Reviewer Update
Thank you to the branch managers phone ensuring the resolution of my complaint much appreciated.