Inability to solve a data query

Over a month ago I had FNB debit my account for data which I had not received. This is my second post here. For FNB to tell me that I have too run to vodacom to ensure that it was sent is complete and utter bull**** when the error was on there side.

My private banker I also had to run after, multiple times. I ended up spending more on data that month cause my number was not credited. To this day nobody has followed up on this. Why do I have a bank if my bank can’t even account for where my money is going? This for a bank who says “how can we help you?” How about not making me run around after your staff.

FNB private banking is pathetic.