1 reviews | Active since Jul 2010
Inability to rectify THEIR mistake
Worst service EVER. FNB blocked my credit card (with a positive credit balance), for NO legal reason whatsoever, and 2 days, 13 phone calls (another total of 167 minutes on the phone), the matter is still not resolved. They have already admitted their mistake in writing, but can't get my card open.
They are thus keeping MY money hostage. And not a supervisor available to escalate the matter, since it is Friday.
WORST SERVICE EVER
Hello Gousin,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Gousin,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)