Inability to find business account docs

A group of us opened a company through FNB. We submitted all the documents necessary. The company was registered by CIPRO. When it came to opening the account we have not had luck. We have had to submit the documents for registration 3 times already. When you call one day they (FNB) say they can see the documents and CIPC is the one who has not responded, they will escalate the matter. When you call another day the documents cannot be found. They documents have expired and we had to resubmit because the proof of addresses. We are at a point where we really are frustrated. It is almost a year now and we do not have a banking account. This is the number we used to follow up (Business Banking on ***) and this [Email Removed] is the email address we used to send the document, thrice. For a self proclaimed progressive bank, which advertises registration within a month it has not yet happened. Absolutely disappointing.