1 reviews | Active since Mar 2012
INABILITY TO EARN E-BUCKS and CASH BACK
<p>When I switched to fnb I was promised that I would earn "e-bucks" and thereby receive cash back. What I am disappointed to find is that there are more and more conditions that have been added on. I have made it a point to ensure that I "swipe" my fnb card but have now been informed that I am not on the "rung" or level to earn "e-bucks" and "cash back". Furthermore, whilst everyone is being advised to cut unnecessary spending and avoid buying on credit, fnb seems to be making the use of credit card a condition in order to earn points. I have been harrassed by fnb's courier service to accept a credit card which I had not even ordered. I was informed that a member of fnb had ordered the card.</p> <p>I regret switching to this particular bank.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
