Inability to deliver - Certainly Can't Help Me!

<p>Shame on you FNB. Over the last 3 months I have experienced numerous failures with you:</p> <p>- create a FNB tax free share account ("Sorry, we can't help you with that, system issues")</p> <p>- provide me with a competitive rate on a homeloan ("you can't help me with timeous feedback")</p> <p>Both the above were satisfied by other companies.</p> <p> </p> <p>2 days ago, I queried a fault via email using premier banking contact, and till now: Zero response. I even used your realtime chat facility, where I was directed to contact the call centre (just wondering: would it not have been better for that consultant to own the query and get it solved for me).</p> <p>And please don't hide behind what 48 hours turnaround means,....you will just embarrasss yourself.</p> <p> </p> <p>Maybe you will write my feedback off as a sample of one, but I think you are on a slippery slope, and only you can decide your next steps.</p> <p> </p> <p>BTW: go thank your eBucks division, because that is the only reason why I am still a client with you.</p>