Inability to answer a straightforward question....

FNB_<br> please send an email with required forms to [Email Removed]<br> My Wife_ <br> Sends the email from my pc. I get a read receipt that states, \your email has <br> been deleted without being read"<br> FNB:_<br> Sorry we have not received your documentation...(duh! your staff deleted without reading!)<br> Skip ahead a week and 3 resends and calls later<br> FNB:_<br> Sorry ma'am thats a standard message its a problem with our system but we still dont have your documents.<br> By this time my wife is the m%& in and refuses to call again<br> So after resending one last time I call and ask..Please confirm if you received an email I sent you. <br> It has documents relating to my wifes application.<br> FNB:_<br> Sorry sir we can only speak to the account holder.<br> Me:_<br> I understand"