Inability of FNB Connect to resolve an issue for a year

I have never received my free allocation since inception - I have on numerous occasions requested the relevant information as to how to remedy the this but no one in FNB seems to be able to give me a definitive answer as to what the issue is, most recently I have been told that I cannot be assisted and must back after the 7th July (Tontsho 27/07/2020), SERIOUSLY!?!?!?! - I am extremely disappointed with the service I have received. Kindly advise soonest!!!!! I have also logged this on Hello Peter