FB
FARHAAN B

1 reviews | Active since Jul 2016

03 Feb 2020, 07:05

IN IT TOGETHER LACK OF SERVICE

SO A *****ULANT TRANSACTION WENT OF MY ACCOUNT FOR YOU INFORMATION I WAS ****MED TWICE IN THE PAST 60 DAYS WITH NO FEEDBACK OR RESPONSE FROM THE FNB ***** DEPARTMENT NOR NO TURN AROUND TIME OF GETTING MY MONEY BACK MAKES ME WONDER WITH ALL THE AMOUNT OF FNB CLIENTS BEING ****MED IF THIS IS NOT A INSIDE SYNDICATE.

SECONDLY AFTER THE ABOVE ENCOUNTER A NEW CARD WAS ISSUED AGAIN FOR MY COST THE CARD WAS SUPPOSED TO BE DELIVERED TO MY WORK ON THIS PAST FRIDAY KID YOU NOT THE DRIVER CALLS ME AT AROUND PAST 12 TO SAY HE IS AT THE GATE AND WE ARE CLOSED I ADVISED THAT WE ARE CLOSED FOR LUNCH UNTIL 2PM. WHEN I RETURNED TO OFFICE I CALLED CCD TO ASK TO CONTACT THE DRIVER AND ASK FOR HIM TO COME PASS ME AGAIN THEY ADVISED THAT THEY CANNOT GET HOLS OF THE DRIVER. NOR TRACK HIM THEY SUGGESTED I DRIVE TO FOURWAYS TO COLLECT THE CARD. IN PREVIOUS EXPERIENCES THE DRIVER USUALLY CALLS 30 MINS PRIOR TO DELIVERY. THIS WAS SUCH A INCONVENIENCE TO MY MONTH END.

FNB CLIENTS ARE BEING DE*****ED WITH NO SUPPORT FROM THE BANK FORENSIC DEPARTMENT.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Feb 2020, 10:41
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

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