********* .In empathetic and taken for granted

Deposite money into a wrong account went ti FNB on the 5th of march to submit form instead consult gave a another form and after 2 days was informed I used wrong form. Till today no feed back from FNB every time I go into that branch im told the manager is not on duty but no informati about reversal issue as I had later to refill correct form . More over a while ago my r5000 was ****** via a ATM while I was withdrawing at FNB but my money was with drawn from ABSA and FNB reufed to reimburse as they said I used the pin .They refused to show me footage and sent case to Ombuds man who saud my case was closed