In compliant staff

Id like to share my misfortune with this horrible bank , that has unskilled workers at their branches . not to mention *********** call centre agents at the ***** department division . on the 12 of March 2024 i lost my phone , and quickly rushed to FNB mall of Africa to have them block my profile . Which was clearly not done because 2 hrs later , someone was able to access my profile n was able to de***** me close to 185K . The following morning , the 13th of a March i went into the mall Africa branch again , n requested to be assisted by someone senior this time to find out why i was de*****ed even after i was at the branch to prevent this(a lady by the name of Sibongile ). Mind you I'm heavily pregnant and i had mentioned this to them on the calls and told them the money taken was to book at the hospital for my birth. I have had no joy with this bank at all, I've been sent from pillar to post with no solid , resolution on how I'm going to get my money before i give birth. My human rights have been violated by this bank, in the worst possible way. I was just given case numbers that they keep saying will be allocated to investigators , but no one is getting back to me regarding this incident.