In another country with NO Money and NO help from First National Bank. The rating can not be lower than I would like to rate.

<p>Afternoon</p> <p>Please advise. I am in Uganda and have no funds available. My FNB ATM card is not working with the ATM giving an error message stating that my bank has declined the transaction. I informed your Bay West Branch in Port Elizabeth in person before departing as per FNB's procedures. However I now find myself in a very unfavourable situation. I contacted the Forrex department at +/- 18h15 Uganda time (17h15 RSA time )I was then informed via recording that the office hours were from 08h00 to 17h00. If then called the telephone banking division and after a lengthly security check I was informed that I need to go to a branch and request that my international services be activated. I explained to the call center operator that I was in Uganda and I did this all before I left. She then told me that it did not reflect on the system and there was nothing more that could be done. I then informed the call center operator that I had no money and that this was no fault of my doing yet I am being penalised due to FNB,s incompetence. At this point the call went dead.</p> <p>I then called again and asked to speak to the supervisor and again after a lengthly frustrating security check I was patched through to the supervisor. Again after a more lengthly security check and further frustration I was informed that there was nothing that could be done.</p> <p>Why can FNB not release my money which I own which I worked for after I informed them that I was leaving the country and was assured that evething was in order I find myself with no money. I have verified myself through ample security checks please contact me urgently and release my funds. I was assured that the FNB international branch would contact me today. I am still waiting.</p> <p>This is the most unprofessional service I have ever experienced. How would you feel if you were in the same situation. After assurance that everything was in order.</p> <p>Regards <br />Grant Allwright (email sent to FNB)</p>