In a abusive relationship with FNB

I am distraught. I hate that Hello Peter is what it takes to get FNB to do right. I made a payment error and paid my bond twice last month. I was advised to apply for a refund, and I did. It’s been over a week now and they have still not refunded me. 1stly, the consultant told me to apply for a reversal (as it was a transfer), but it seemed that was not the right way (as it was rejected). Another consultant said I must apply for a refund, I did. The still haven’t refunded me. The money I paid my mistake is meant to help me get through the month till next payday and it doesn’t look like I’m getting it anytime soon. I spoke to a consultant on “secure chat” yesterday to get an update. She took 30 minutes via the chat , replying after 10 minutes and only when I threatened to report her did she actually tell me she escalated the matter to her manager. Her/His name is Lihle from home loans, **** service !!! I had even given them a reference number ‘!!! Then I ended the chat and got helped by Thando from home loans , stellar service, less than 5 minutes and I found out the status of my case.

I need that refund , ASAP. I need it. I don’t understand how FNB can stall on money that shouldn’t have been in my home loan. I’m in an abusive relationship with FNB