In 40 years. this is the first time I have been so mad that i created an account to write this.

I have had bad service with many different companies for many different reasons over the years. This is the FIRST time I have actually been so angry that I went to the computer to create an account for the SOUL PURPOSE of telling how disgusted I am at FNB.

On the 10th of February 20223 I used their digital payment "scan to pay" to purchase items at the shop. It declined first time. and second time, but on my account the amount was deducted, I had the slips of the declined transaction, The shop was using a backup card machine because of load shedding. Regardless Any time this has ever happened before, the money is usually returned instantly. Not with FNB,.

I phoned monday morning, Spoke to Nomvula, who promised me it would be esculated. and would call me back. I heard NOTHING from her until wednesday only to tell me that is has been esculated. I called again now since it is a week and the amount is no longer pending but deducted as gone through. It took over an hour of trying to call more than 10 times to be put through to her. No one was able to transfer a call there. No one was able to write down my number and tell her to phone me,. No one wanted to help me. eventually I started the process again. And the new person helping me could see nothing on my acount about the problem I am having . So they cant even follow up. How useless is this place that you cannot follow up on a issue if the original agent is unavailable.

WHAT IS GOING ON,. Never before have i been treated so bad. Still waiting for a call. And i cant even call myself as no one can transfer a calll I will Never use a scan to pay option again And i dont recommend anyone else does. useless.