Improvement on Service

Dear FNB

I blocked my cards as my phone got ******. I go to the bank at the Glen and i promise you the system you have in place is not working. One has to stand outside, understood due to Covid. One then gets a ticket to stand in another line to see a consultant to validate that your cards are blocked. Then you stand in another line to call Help desk to unblock the cards, then once that is done stand in another line to get a card. To link your banking app to your phone you then have to stand in another line. I just couldn't take it anymore . I was at the bank at from 10:00 and only finished up 14:00. I now have to go back to the bank once again to try and get the banking app on my phone. I just don't get it