Improve customer service

After a week and a half my money was return to my account after laying numerous complaints. I know it was my fault. The problem I have is that you have to stand for an hour or so in a line to see a consultant at the bank, just for them to tell you that you have to contact a certain number or send an email. Secondly, FNB has a secure chat messaging system on the APP. And even then they tell you to contact a number or email somebody. The secure chat and bank consultant are then absolutely useless. This stretches out solving a problem so much longer. I just want things to be resolved much easier and quicker in this new technology advanced age. In general I am very content with FNB. Just make solving problems easier. This is not a complaint. Just improve your customer service as this is the only complaint I have against FNB. Please do not contact me. Just take this in consideration.