KM
Kharoline M
1 reviews | Active since Oct 2011
22 Jun 2019, 12:45
IMPROVE CUSTOMER SERVICE
FNB needs to improve call handling time, I was on the phone for 14mins 09 seconds just to report ***** and cancel my card. That is rediculous for me to burn airtime like that especially because the APP failed in assisting me to report the *****.
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FNB (First National Bank)'s replyOfficial
24 Jun 2019, 08:56Good day Kharoline
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is *** .
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is *** .
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply24 Jun 2019, 08:56
Official
Good day Kharoline
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is *** .
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is *** .
Regards, Hello Peter Complaints Team
***