Impressed!!!

I received an sms informing me that my Smart Device application for a Samsung Galaxy Tab S 8.4 had been accepted and was being processed. Later I receive another sms advising me my application was declined. I promptly dialed the Small Device Call Center and was fortunate that a young lady, Fairlynne Dass, picked up my call. I say this, because in this day and age customer service is appalling, and it was a pleasant surprise to receive a happy, friendly and obliging voice at the other end of the mouth-piece. Fairlynne Dass dealt with my issue, reported back that FNB had experienced a \glitch"in the system and that I was back on track to receive my device. Thank you Fairlynne Dass"