Impossible to open an account!!!

I started the process of opening an FNB account on the 16th of april for my business. I submitted the requested documentation, and the account appeared on my banking profile. I the transferred R14k into this account, and tried doing a payment, but oh-no, you can't transact on this account because of outstanding documentation. I got hold of an M Moloi.. I asked that a reference code be sent to me so that I can upload the docs. Nothing... I then emailed the docs to this person after promises they'll take care of it.. Nothing. I then contacted them again and was told what's outstanding. I sent this to M Moloi, accountopening, business KYC and EDD people. No response. Re3sent on 11, 12, 14 May, nothing... I laid complaint with FNB... nothing... I phoned today to try closing the account and getting back my R14k. No help... So my money is being held hostage by FNB, because of their incompetence and inability to contact me to tell me what they need!!!! FNB has really become a sucky bank to do business with..