Impossible to open a business banking account.

I have been trying to open a new Business Banking account with FNB for more than a week. Initially all went fine, until they requested that I submit additional documents. The documents they requested me to sign were incorrect. I contacted them and after being redirected about 5 times, finally spoke to a person who then said that they will resend the documents.

Three days later I phoned again to find out why the documents were still not sent by the admin department. Eventually they then sent me the blank versions of the documents, so I then filled and completed them myself and sent it off to the email address indicated on the instructions.

After waiting a few more days without any response, I reached out again this morning the find out why the process is delayed. They said that they never received any documents. The person on the helpline then said that due to LOADSHEDDING, the email address does not work sometimes. This is the worst excuse I have ever heard. I was then given another email address that I need to send the same documents to. I was then instructed to wait another 3-5 business days for the admin department to process the documents. I have been waiting 3-5 business days, for almost 2 weeks now. Unacceptable client service from FNB.