Impossible to get through to someone that can help

I have spent more than R200 airtime today trying to get in touch with your Premier Credit card fulfilment department. I have been sent from pillar to post, to simply get my card activated that I was pre-approved for, and have received in the mail. It is impossible to get through to your Credit Card Fulfilment through the banking app. I have been actively trying to sort this out with you guys since 8am this morning. This is pathetic.