Impossible to get statements

I received a message that my June statement for my savings account is ready and I tried to view numerous times and nothing happens. The secure chat agent tells me he doesn’t have the expertise to assist with sending the statement directly to me. I also need a statement for my smart acc for June and notice there is only a statement that is generated every three months . I need the statements to get a refund from WesBank and it’s such a process for something that I should be able to get easily.